Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the best fit.
Are HOFF sneakers suitable for all-day wear?
Yes, our footwear is designed with ergonomic memory foam insoles to ensure maximum comfort for urban exploration and daily use.
How should I clean and maintain my items?
We recommend using a damp cloth for minor stains. For suede or delicate fabrics, use a specialized brush and avoid machine washing to preserve material integrity.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 30 minutes of placement to request any changes.
Do you offer international shipping?
Yes, HOFF ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
Are your materials sustainably sourced?
We are committed to ethical fashion. We source high-quality materials from certified suppliers and continuously work to reduce our environmental footprint.